Skip to content
! Cessation of CEPAS Transactions at ActiveSG Facilities wef 3 Oct 2020. Find out more. Latest COVID-19 updates.
Share Facebook Twitter Whatsapp Email

width=

The Monetary Authority of Singapore (MAS) announced on 30 September 2020 that it had directed Wirecard entities in Singapore (Wirecard SG) to cease their payment services in Singapore and to return all customers’ funds by 14 October 2020*.

With the cessation, patrons will not be able to use the Adult EZ-Link, student and senior citizen concession cards at ActiveSG facilities with effect from 3 October 2020.

To continue to use our facilities, patrons may pay using Nets, Credit Card or Active Wallet. Click to learn more about Active Wallet.

*For more information, you may refer to MAS website.

 

Frequently Asked Questions

Qn: Why can’t I use my EZ-Link, student card or senior citizen concession card at ActiveSG Facilities?

Ans: The Monetary Authority of Singapore (MAS) announced on 30 September 2020 that it had directed Wirecard entities in Singapore (Wirecard Singapore) to cease their payment service in Singapore. With effect from 3 October 2020, payment by CEPAS cards (including adult EZ-Link, student and senior citizen concession cards) will no longer be accepted at ActiveSG facilities. For more information, you may refer to MAS website.

 

Qn: How else can I pay to enter/use ActiveSG facilities?

Ans: You will be able to use the following payment mode:

  • Active Wallet
  • NETS
  • Credit Card

 

Qn: How to top up my e-wallet balance?

Ans: You can top up your e-wallet via the ActiveSG app or myactivesg.com.  Top up can be done through credit card or direct debit.

 

Qn: Can I top up in Sport Centre?

Ans: Yes, top up can be done through credit card or nets at the Sport Centre Office.

 

Qn: Do I have to sign up as an ActiveSG member to use the e-wallet?

Ans: Yes, you have to. You can sign up as a member the ActiveSG app or through myactivesg.com

 

Qn: When can we start using EZ-link, student concession and senior concession for payments again? 

Ans: We will provide an update when appropriate.

 

Qn: What happens to the value in my EZ-Link, student/senior citizen concession card? Am I still able to take public transport?

Ans: For public transport, you may check with the relevant agency – SMRT. For all ActiveSG facilities, we will no longer be accepting payment by CEPAS cards w.e.f. 3 October 2020.

 

Qn: I pre-booked my session online. Can I still enter to swim/gym?

Ans: Yes, you may enter our pool/gym during your booked session.

 

Qn: I do not have have a mobile phone, bank credit/debit card or nets card. How do I continue to use the ActiveSG pool? 

Ans: If you already have an ActiveSG account, please provide your NRIC number to our Sport Champions at the office. They will assist to generate and print a QR code for you to scan at the turnstile to enter the pool. Upon scanning at the turnstile, this unique QR code will deduct the amount from your wallet automatically. Please ensure that you have sufficient value in your ActiveSG account for the deduction to take place successfully.

If you do not have an ActiveSG account, please approach our Sport Champions to register for an ActiveSG account.

 

Qn: Can I continue to scan ID barcode (i.e. those passes with ID barcode tagged to NRIC or Birth certificate e.g. student pass barcode) for entry into the pool?

Ans: Yes you can continue to scan ID barcode for entry into the pool and the pool entrance fee will be deducted from your ActiveSG wallet. Please ensure that you have sufficient value in your ActiveSG account.

The child will need to have an supplementary account and have sufficient value in the supplementary account for successful deduction.

If you do not have an ActiveSG account, please approach our Sport Champions to register for an ActiveSG account.

 

 

Live Better Through Sport - Sport Singapore recognises the value of sport in advancing the national priorities of developing our people and bonding our communities.

Contact

Singapore Sports Council location map

SPORT SINGAPORE
3 Stadium Drive, Singapore 397630